Tengo dos archivos del accidente. El primero es el informe que se envía a Apple. Y el segundo es del informe de caída de la aplicación Console.
Es un Mac nuevo y sólo lleva un par de días funcionando. Ese es el motivo de la preocupación. ¿Estoy en lo cierto al decir que Spotlight causó el bloqueo? Dice corespotlightd abajo.
panic(cpu 2 caller 0xffffff7f9979dad5): userspace watchdog timeout: no successful checkins from com.apple.WindowServer in 120 seconds
service: com.apple.logd, total successful checkins since wake (130 seconds ago): 14, last successful checkin: 0 seconds ago
service: com.apple.WindowServer, total successful checkins since wake (130 seconds ago): 2, last successful checkin: 120 seconds ago
Backtrace (CPU 2), Frame : Return Address
0xffffff9218893820 : 0xffffff8018d3bb1b
0xffffff9218893870 : 0xffffff8018e733e5
0xffffff92188938b0 : 0xffffff8018e64e5e
0xffffff9218893900 : 0xffffff8018ce2a40
0xffffff9218893920 : 0xffffff8018d3b207
0xffffff9218893a20 : 0xffffff8018d3b5eb
0xffffff9218893a70 : 0xffffff80194d2575
0xffffff9218893ae0 : 0xffffff7f9979dad5
0xffffff9218893af0 : 0xffffff7f9979d7e6
0xffffff9218893b10 : 0xffffff8019466fcb
0xffffff9218893b60 : 0xffffff8019470083
0xffffff9218893ca0 : 0xffffff8018e22c22
0xffffff9218893db0 : 0xffffff8018d41998
0xffffff9218893e10 : 0xffffff8018d18625
0xffffff9218893e70 : 0xffffff8018d2f0d5
0xffffff9218893f00 : 0xffffff8018e4b485
0xffffff9218893fa0 : 0xffffff8018ce3226
Kernel Extensions in backtrace:
com.apple.driver.watchdog(1.0)[EFAA17B9-A62C-30B7-9602-0BB5282EDDD6]@0xffffff7f9979c000->0xffffff7f997a4fff
BSD process name corresponding to current thread: watchdogd
Boot args: chunklist-security-epoch=0 -chunklist-no-rev2-dev
Mac OS version:
19C57
Kernel version:
Darwin Kernel Version 19.2.0: Sat Nov 9 03:47:04 PST 2019; root:xnu-6153.61.1~20/RELEASE_X86_64
Kernel UUID: C3E7E405-C692-356B-88D3-C30041FD1E72
Kernel slide: 0x0000000018a00000
Kernel text base: 0xffffff8018c00000
__HIB text base: 0xffffff8018b00000
System model name: MacBookPro16,1 (Mac-E1008331FDC96864)
System shutdown begun: NO
System uptime in nanoseconds: 13384514045597
last loaded kext at 11826213638254: >usb.IOUSBHostHIDDevice 1.2 (addr 0xffffff7f9cc92000, size 45056)
last unloaded kext at 12105008273609: >!UAudio 320.49 (addr 0xffffff7fa0053000, size 434176)
loaded kexts:
@kext.AMDRadeonX6000 3.0.4
@kext.AMDRadeonServiceManager 3.0.4
>!AGraphicsDevicePolicy 4.5.21
@AGDCPluginDisplayMetrics 4.5.21
@fileutil 20.036.15
>!AHV 1
|IOUserEthernet 1.0.1
|IO!BSerialManager 7.0.2f4
>pmtelemetry 1
>AGPM 111.4.1
>!APlatformEnabler 2.7.0d0
>X86PlatformShim 1.0.0
@Dont_Steal_Mac_OS_X 7.0.0
>!AUpstreamUserClient 3.6.8
>AGDCBacklightControl 4.5.21
>!A!IKBLGraphics 14.0.3
>!AThunderboltIP 3.1.3
>BridgeAudioCommunication 6.60
>!ATopCaseHIDEventDriver 3420.1
>!ABridgeAudio!C 6.60
>!AHIDALSService 1
>!A!ISlowAdaptiveClocking 4.0.0
>!A!ICFLGraphicsFramebuffer 14.0.3
>!AMuxControl2 4.5.21
>!AGFXHDA 100.1.422
>!A!IPCHPMC 2.0.1
>!AMCCSControl 1.13
>!AAVEBridge 6.1
@filesystems.autofs 3.0
>BCMWLANFirmware4355.Hashstore 1
>BCMWLANFirmware4364.Hashstore 1
>BCMWLANFirmware4377.Hashstore 1
>!ABCMWLANBusInterfacePCIe 1
@filesystems.hfs.kext 522.0.9
@BootCache 40
@!AFSCompression.!AFSCompressionTypeDataless 1.0.0d1
@!AFSCompression.!AFSCompressionTypeZlib 1.0.0
>!AVirtIO 1.0
@filesystems.apfs 1412.61.1
@private.KextAudit 1.0
>!ASmartBatteryManager 161.0.0
>!AACPIButtons 6.1
>!ASMBIOS 2.1
>!AACPIEC 6.1
>!AAPIC 1.7
$!AImage4 1
@nke.applicationfirewall 303
$TMSafetyNet 8
@!ASystemPolicy 2.0.0
|EndpointSecurity 1
@kext.AMDRadeonX6100HWLibs 1.0
@kext.AMDRadeonX6000HWServices 3.0.4
|IOAVB!F 800.17
>!ASSE 1.0
@!AGPUWrangler 4.5.21
@kext.AMDRadeonX6000Framebuffer 3.0.4
>!ABacklightExpert 1.1.0
>!AHS!BDriver 3420.1
>IO!BHIDDriver 7.0.2f4
|IO!BHost!CUARTTransport 7.0.2f4
|IO!BHost!CTransport 7.0.2f4
>!A!ILpssUARTv1 3.0.60
>!A!ILpssUARTCommon 3.0.60
>!AOnboardSerial 1.0
>!AHIDKeyboard 209
|IOSlowAdaptiveClocking!F 1.0.0
|IOAccelerator!F2 438.2.8
>X86PlatformPlugin 1.0.0
>!AGraphicsControl 4.5.21
>!AActuatorDriver 3420.2
>!AMultitouchDriver 3420.2
>!AInputDeviceSupport 3420.4
|IONDRVSupport 569.3
>IOPlatformPlugin!F 6.0.0d8
@kext.AMDSupport 3.0.4
@!AGraphicsDeviceControl 4.5.21
>!ASMBus!C 1.0.18d1
|IOGraphics!F 569.3
@plugin.IOgPTPPlugin 800.14
|IOEthernetAVB!C 1.1.0
@kext.triggers 1.0
>usb.cdc.ncm 5.0.0
>usb.ethernet.asix 5.0.0
>usb.cdc 5.0.0
>usb.networking 5.0.0
>usb.!UHostCompositeDevice 1.2
>!ABCMWLANCore 1.0.0
>mDNSOffloadUserClient 1.0.1b8
>IOImageLoader 1.0.0
|IO80211!FV2 1200.12.2b1
>corecapture 1.0.4
|IOSkywalk!F 1
|IOSurface 269.6
@filesystems.hfs.encodings.kext 1
|IOAudio!F 300.2
@vecLib.kext 1.2.0
|IOSerial!F 11
>usb.!UVHCIBCE 1.2
>usb.!UVHCI 1.2
>usb.!UVHCICommonBCE 1.0
>usb.!UVHCICommon 1.0
>!AEffaceableNOR 1.0
|IOBufferCopy!C 1.1.0
|IOBufferCopyEngine!F 1
|IONVMe!F 2.1.0
>!AThunderboltPCIDownAdapter 2.5.2
>!AThunderboltDPInAdapter 6.2.4
>!AThunderboltDPAdapter!F 6.2.4
>!AHPM 3.4.4
>!A!ILpssI2C!C 3.0.60
>!A!ILpssDmac 3.0.60
>!A!ILpssI2C 3.0.60
>!AThunderboltNHI 5.8.1
|IOThunderbolt!F 7.4.7
|IOUSB!F 900.4.2
>usb.!UXHCIPCI 1.2
>usb.!UXHCI 1.2
>!AEFINVRAM 2.1
>!AEFIRuntime 2.1
>!ASMCRTC 1.0
|IOSMBus!F 1.1
|IOHID!F 2.0.0
$quarantine 4
$sandbox 300.0
@kext.!AMatch 1.0.0d1
>!AKeyStore 2
>!UTDM 489.60.3
|IOSCSIBlockCommandsDevice 422.0.2
>!ACredentialManager 1.0
>KernelRelayHost 1
>!ASEPManager 1.0.1
>IOSlaveProcessor 1
>!AFDEKeyStore 28.30
>!AEffaceable!S 1.0
>!AMobileFileIntegrity 1.0.5
@kext.CoreTrust 1
|CoreAnalytics!F 1
|IOTimeSync!F 800.14
|IONetworking!F 3.4
>DiskImages 493.0.0
|IO!B!F 7.0.2f4
|IO!BPacketLogger 7.0.2f4
|IOUSBMass!SDriver 157.40.7
|IOSCSIArchitectureModel!F 422.0.2
|IO!S!F 2.1
|IOUSBHost!F 1.2
>usb.!UCommon 1.0
>!UHostMergeProperties 1.2
>!ABusPower!C 1.0
|IOReport!F 47
>!AACPIPlatform 6.1
>!ASMC 3.1.9
>watchdog 1
|IOPCI!F 2.9
|IOACPI!F 1.4
@kec.pthread 1
@kec.corecrypto 1.0
@kec.Libm 1Y (parte de) el informe de caída de la aplicación Console:
Process: corespotlightd [1028]
Path: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Support/corespotlightd
Identifier: corespotlightd
Version: 2074.4
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: corespotlightd [1028]
User ID: 501
Date/Time: 2019-12-28 21:21:20.141 +0300
OS Version: Mac OS X 10.15.1 (19B2093)
Report Version: 12
Bridge OS Version: 4.1 (17P1583)
Anonymous UUID: 465F0761-80AE-46C2-AEDA-2E001E66AC89
Sleep/Wake UUID: 4CD66331-6E1A-416B-918E-5C702E7F7B1B
Time Awake Since Boot: 4100 seconds
Time Since Wake: 300 seconds
System Integrity Protection: enabled
Crashed Thread: 14 Dispatch queue: com.apple.libdispatch-manager
Exception Type: EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes: 0x0000000000000001, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY
Termination Signal: Illegal instruction: 4
Termination Reason: Namespace SIGNAL, Code 0x4
Terminating Process: exc handler [1028]
Application Specific Information:
dyld3 mode
[0x7000094e4000] Error unliking store.updates: 2
[0x1047f9dc0] Failed to get kMDStoreAccumulatedCounts
[0x1047f9dc0] Failed to get kMDStoreAccumulatedSizes
[0x1047f9dc0] open meta info error -1
Initializing
Kernel bug: The kernel cannot allocate memory needed for the pseudo-receive.
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff6a599166 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff6a5996cc mach_msg + 60
2 com.apple.CoreFoundation 0x00007fff3305c260 __CFRunLoopServiceMachPort + 322
3 com.apple.CoreFoundation 0x00007fff3305b7e6 __CFRunLoopRun + 1705
4 com.apple.CoreFoundation 0x00007fff3305aec8 CFRunLoopRunSpecific + 503
5 corespotlightd 0x0000000103ee1cba 0x103ed2000 + 64698
6 libdyld.dylib 0x00007fff6a4502e5 start + 1
Thread 1:
0 libsystem_kernel.dylib 0x00007fff6a599166 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff6a5996cc mach_msg + 60
2 com.apple.spotlight.index 0x00007fff61c7cbef _handleExceptions + 120
3 libsystem_pthread.dylib 0x00007fff6a660d36 _pthread_start + 125
4 libsystem_pthread.dylib 0x00007fff6a65d58f thread_start + 15
Thread 2:
0 libsystem_pthread.dylib 0x00007fff6a65d56c start_wqthread + 0
Thread 3:
0 libsystem_pthread.dylib 0x00007fff6a65d56c start_wqthread + 0
Thread 4:
0 libsystem_pthread.dylib 0x00007fff6a65d56c start_wqthread + 0
Thread 5:
0 libsystem_pthread.dylib 0x00007fff6a65d56c start_wqthread + 0
Thread 6:
0 libsystem_pthread.dylib 0x00007fff6a65d56c start_wqthread + 0
Thread 7:
0 libsystem_pthread.dylib 0x00007fff6a65d56c start_wqthread + 0
Thread 8:
0 libsystem_pthread.dylib 0x00007fff6a65d56c start_wqthread + 0
Thread 9:
0 libsystem_pthread.dylib 0x00007fff6a65d56c start_wqthread + 0
Thread 10:
0 libsystem_pthread.dylib 0x00007fff6a65d56c start_wqthread + 0
Thread 11:
0 libsystem_pthread.dylib 0x00007fff6a65d56c start_wqthread + 0
Thread 12:
0 libsystem_pthread.dylib 0x00007fff6a65d56c start_wqthread + 0
Thread 13:
0 libsystem_pthread.dylib 0x00007fff6a65d56c start_wqthread + 0
Thread 14 Crashed:: Dispatch queue: com.apple.libdispatch-manager
0 libxpc.dylib 0x00007fff6a6ba615 _xpc_connection_release_message.cold.2 + 14
1 libxpc.dylib 0x00007fff6a69d61d _xpc_connection_release_message + 108
2 libxpc.dylib 0x00007fff6a69cda6 _xpc_connection_handle_event_inline + 71
3 libdispatch.dylib 0x00007fff6a413a29 _dispatch_mach_handle_or_push_received_msg + 100
4 libdispatch.dylib 0x00007fff6a417f3c _dispatch_mach_msg_send + 322
5 libdispatch.dylib 0x00007fff6a417a2e _dispatch_mach_send_drain + 413
6 libdispatch.dylib 0x00007fff6a4142ca _dispatch_mach_notification_merge_evt + 36
7 libdispatch.dylib 0x00007fff6a41cb75 _dispatch_mach_notify_merge + 275
8 libdispatch.dylib 0x00007fff6a41cbee _dispatch_mach_notify_send_possible + 18
9 libdispatch.dylib 0x00007fff6a42acb4 _Xmach_notify_send_possible + 33
10 libdispatch.dylib 0x00007fff6a42aebe libdispatch_internal_protocol_server + 81
11 libdispatch.dylib 0x00007fff6a41ccb1 _dispatch_mach_notification_merge_msg + 61
12 libdispatch.dylib 0x00007fff6a41b56e _dispatch_event_loop_merge + 119
13 libdispatch.dylib 0x00007fff6a40f2b2 _dispatch_kevent_worker_thread + 850
14 libsystem_pthread.dylib 0x00007fff6a65d763 _pthread_wqthread + 362
15 libsystem_pthread.dylib 0x00007fff6a65d57b start_wqthread + 15
Thread 15:
0 libsystem_pthread.dylib 0x00007fff6a65d56c start_wqthread + 0
Thread 16:
0 libsystem_pthread.dylib 0x00007fff6a65d56c start_wqthread + 0
Thread 17:: Dispatch queue: com.apple.spotlight.SearchAgent.queue
0 libsystem_kernel.dylib 0x00007fff6a59d032 __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff6a5200fa nanosleep + 196
2 libsystem_c.dylib 0x00007fff6a51ff62 sleep + 41
3 libxpc.dylib 0x00007fff6a6b4d4b _waiting4memory + 14
4 libxpc.dylib 0x00007fff6a69c344 _xpc_mach_port_allocate + 92
5 libxpc.dylib 0x00007fff6a6a1c88 xpc_connection_send_message_with_reply + 127
6 com.apple.spotlight.SpotlightDaemon 0x00007fff61c55583 __28-[CSSearchAgent startQuery:]_block_invoke.175 + 159
7 libdispatch.dylib 0x00007fff6a40c134 _dispatch_block_async_invoke2 + 83
8 libdispatch.dylib 0x00007fff6a40050e _dispatch_client_callout + 8
9 libdispatch.dylib 0x00007fff6a405ace _dispatch_lane_serial_drain + 597
10 libdispatch.dylib 0x00007fff6a406485 _dispatch_lane_invoke + 414
11 libdispatch.dylib 0x00007fff6a407706 _dispatch_workloop_invoke + 2034
12 libdispatch.dylib 0x00007fff6a40fa9e _dispatch_workloop_worker_thread + 598
13 libsystem_pthread.dylib 0x00007fff6a65d71b _pthread_wqthread + 290
14 libsystem_pthread.dylib 0x00007fff6a65d57b start_wqthread + 15
Thread 18:
0 libsystem_pthread.dylib 0x00007fff6a65d56c start_wqthread + 0
Thread 19:
0 libsystem_pthread.dylib 0x00007fff6a65d56c start_wqthread + 0
Thread 20:
0 libsystem_pthread.dylib 0x00007fff6a65d56c start_wqthread + 0
Thread 14 crashed with X86 Thread State (64-bit):
rax: 0x00007fabb1fa6f20 rbx: 0x00007fabb1fa6f20 rcx: 0x00007fff6a6bd5b0 rdx: 0x00007fabb1fa6f20
rdi: 0x00007fabe7914030 rsi: 0x00007fabb1f2e930 rbp: 0x0000700009a01720 rsp: 0x0000700009a01708
r8: 0x0000000000000000 r9: 0x0000000000000013 r10: 0x00007fabe7914dd8 r11: 0x0000000000000206
r12: 0x0000000010002004 r13: 0x0000000000000001 r14: 0x00007fabe7914030 r15: 0x00007fabe7914030
rip: 0x00007fff6a6ba615 rfl: 0x0000000000010246 cr2: 0x00007fff9446ccc0
Logical CPU: 0
Error Code: 0x00000000
Trap Number: 6
Binary Images:
0x103ed2000 - 0x103ee7ff7 corespotlightd (2074.4) <FE61B734-927B-3163-AF59-C62BE6CC4702> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Support/corespotlightd
0x104730000 - 0x1047c0b5f dyld (733.6) <DAFEA246-2F9A-3DCB-A37C-4246D4F92770> /usr/lib/dyld
0x7fff2e8f0000 - 0x7fff2eae9ffd com.apple.avfoundation (2.0 - 1730.15) <FC9245DB-747D-39BF-88DC-3B16FE040C19> /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation
0x7fff2eaea000 - 0x7fff2ebb6ff8 com.apple.audio.AVFAudio (1.0 - ???) <6242C6F4-8B5C-3593-8250-A567D9B5B8C1> /System/Library/Frameworks/AVFoundation.framework/Versions/A/Frameworks/AVFAudio.framework/Versions/A/AVFAudio
0x7fff2ecd6000 - 0x7fff2ecd6fff com.apple.Accelerate (1.11 - Accelerate 1.11) <71987428-FB54-3F6E-8699-DCC8BADC7D01> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x7fff2ecee000 - 0x7fff2f595ff7 com.apple.vImage (8.1 - 524.2) <6857F772-73E8-348B-9976-3BA0E5570FAA> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
0x7fff2f596000 - 0x7fff2f72ffef libBLAS.dylib (1303) <5DDE58FD-747B-34CA-81A2-7BCDFF3DD291> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
0x7fff2f730000 - 0x7fff2f936fff libBNNS.dylib (144.40.3) <8FBAAA82-90E2-3EDD-A96B-8D2139DCA619> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBNNS.dylib
0x7fff2f938000 - 0x7fff2fcecfff libLAPACK.dylib (1303) <7E61073B-DB96-3AE8-B188-5FBB20479A8C> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
0x7fff2fced000 - 0x7fff2fd02ff8 libLinearAlgebra.dylib (1303) <A5695D91-D87C-3E66-A470-16A166D8B43B> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLinearAlgebra.dylib
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 6
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 2908
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=734.4M resident=0K(0%) swapped_out_or_unallocated=734.4M(100%)
Writable regions: Total=2.0G written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=2.0G(100%)
VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Activity Tracing 256K 1
CoreServices 4608K 6
Dispatch continuations 32.0M 1
Kernel Alloc Once 8K 1
MALLOC 2.0G 1373
MALLOC guard page 64K 16
MALLOC_LARGE (reserved) 25.0M 5 reserved VM address space (unallocated)
Memory Tag 243 12.0M 2
Memory Tag 244 4224K 6
Memory Tag 246 2048K 1
Memory Tag 247 1024K 1
Memory Tag 250 32K 1
STACK GUARD 56.1M 21
Stack 18.2M 21
VM_ALLOCATE 4K 1
__DATA 55.2M 517
__DATA_CONST 319K 5
__FONT_DATA 4K 1
__LINKEDIT 353.0M 3
__OBJC_RO 32.0M 1
__OBJC_RW 1780K 2
__TEXT 381.4M 514
__UNICODE 564K 1
mapped file 235.2M 64
shared memory 596K 9
=========== ======= =======
TOTAL 3.1G 2574
TOTAL, minus reserved VM space 3.1G 2574
System Profile:
Network Service: Wi-Fi, AirPort, en0
Boot Volume File System Type: apfs
Memory Module: BANK 0/ChannelA-DIMM0, 8 GB, DDR4, 2667 MHz, Micron, 8ATF1G64HZ-2G6E1
Memory Module: BANK 2/ChannelB-DIMM0, 8 GB, DDR4, 2667 MHz, Micron, 8ATF1G64HZ-2G6E1
USB Device: USB 3.1 Bus
USB Device: Apple T2 Bus
USB Device: Composite Device
USB Device: Touch Bar Backlight
USB Device: Touch Bar Display
USB Device: Apple Internal Keyboard / Trackpad
USB Device: Headset
USB Device: Ambient Light Sensor
USB Device: FaceTime HD Camera (Built-in)
USB Device: Apple T2 Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 51.4
Thunderbolt Bus: MacBook Pro, Apple Inc., 51.4
Model: MacBookPro16,1, BootROM 1037.40.127.0.0 (iBridge: 17.16.11583.0.0,0), 8 processors, 8-Core Intel Core i9, 2.3 GHz, 16 GB, SMC
Graphics: kHW_IntelUHDGraphics630Item, Intel UHD Graphics 630, spdisplays_builtin
Graphics: kHW_AMDRadeonPro5500MItem, AMD Radeon Pro 5500M, spdisplays_pcie_device, 4 GB
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x7BF), wl0: Oct 19 2019 15:38:45 version 9.113.2.0.32.5.39 FWID 01-c66dbfbd
Bluetooth: Version 7.0.1f1, 3 services, 25 devices, 1 incoming serial ports
0 votos
apple.stackexchange.com/questions/208659/ Esto tenía Font Book en el tema, por lo que sólo culpar al proceso superior puede no ser útil siempre.
0 votos
Tienes soporte técnico gratuito de apple con una máquina nueva. llama a apple.
0 votos
Es un MBP de 2019. ¿Era nuevo o "nuevo para ti"? En otras palabras, ¿era una caja abierta, refurb o incluso una devolución de un cliente? Solo para estar 100% seguro. Si es nuevo y aún no has instalado nada, ni siquiera intentaría diagnosticar, ¡lo devolvería!